Privacy Policy

1. Introduction

Welcome to DCM Grading ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered card grading service available at dcmgrading.com (the "Service").

Our Service uses advanced AI technology to analyze and grade trading cards, providing estimated condition assessments and valuations. By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Data

We collect personal information that you voluntarily provide when you:

• Register for an account (name, email address, password)
• Subscribe to a paid plan (payment information processed through secure third-party payment processors)
• Contact us for support or inquiries
• Update your account preferences

2.2 Non-Personal Data

We automatically collect certain non-personal information, including:

• Trading card images: Images you upload for AI grading analysis. These images are retained as long as your account remains active or until you request deletion.
• Usage data: Information about how you interact with the Service, including features used and grading history
• Device information: Browser type, operating system, device specifications, and IP address
• Platform metrics: Analytics data to improve our AI models and Service performance

2.3 Third-Party Authentication

When you sign in using Google or other third-party authentication services, we receive basic profile information (name, email, profile picture) from these providers in accordance with their privacy policies.

3. How We Use Your Information

We use the information we collect for the following purposes:

• AI Grading Services: Process and analyze uploaded card images using our AI technology to generate grading reports and condition assessments
• Account Management: Create, maintain, and secure your user account
• Payment Processing: Process subscription payments and manage billing through secure third-party payment processors
• Service Improvement: Analyze usage patterns to enhance our AI models and improve grading accuracy
• Communication: Send you technical notices, updates, support messages, and respond to inquiries
• Security: Detect, prevent, and address technical issues, fraud, and security threats
• Legal Compliance: Comply with applicable laws and enforce our Terms and Conditions
• Marketing: Send promotional communications about new features or services (with your consent, and you may opt out at any time)

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We share your information with trusted third-party service providers who assist us in operating the Service. These providers are bound by confidentiality agreements and include:

• Cloud Hosting: Supabase, Vercel for data storage and application hosting
• AI Processing: OpenAI for AI-powered card grading analysis
• Payment Processing: Secure third-party payment processors for subscription and payment handling
• Authentication: Google OAuth and other identity providers
• Analytics: Service usage and performance analytics providers

These service providers only have access to your information as necessary to perform their functions and are obligated to maintain confidentiality.

4.2 Legal Compliance

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

5. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy:

• Account Information: Retained as long as your account remains active
• Card Images: Retained as long as your account remains active or until you request deletion
• Payment Records: Retained as required by law for tax and accounting purposes
• Usage Data: Aggregated and anonymized data may be retained indefinitely for analytics

When you delete your account or request data deletion, we will permanently delete your personal information within 30 days, except where we are required to retain it by law.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications
• Withdrawal of consent: Withdraw consent where we rely on it

To exercise any of these rights, please contact us at the email address provided below. We will respond to your request within 30 days.

7. Data Security

We take the security of your personal information seriously and implement industry-standard security measures, including:

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Restricted access to personal information on a need-to-know basis
• Security Audits: Regular security assessments and monitoring
• Secure Infrastructure: Industry-leading cloud hosting with built-in security features

However, no online service is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

9. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. International Data Transfers

DCM Grading is based in Georgia, United States. Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our Service, you consent to such transfers to Georgia, United States and other locations where our service providers operate.

11. Governing Law

This Privacy Policy and any disputes arising from it shall be governed by and construed in accordance with the laws of the State of Georgia, United States, without regard to its conflict of law provisions.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: admin@dcmgrading.com
• Website: https://dcmgrading.com